Gym FAQs - Elements4Life

Elements4Life (E4L) does not have fixed contracts and terms other than a minimum of 2 weeks. We have weekly direct debits & upfront options available. We bill every week/fortnight and we make it simple to start — and stop — your service at any time.

Yes, at any time. When upgrading or downgrading your plan, you will receive either a pro-rated charge or refund, depending on the cost difference of your new plan.

Elements4Life Under-18 Policy

This policy applies to all Elements4Life Team Training Centres regarding gym access and equipment use for minors (under 18 years old).

Membership & Access Requirements

• Membership is permitted only with the consent and signature of the minor’s parent/legal guardian on all Membership Contracts, Payment, and Consent Forms.
• If a minor wishes to attend as a Guest, a Consent Form must be completed and signed by their parent/guardian before entry.
• A photograph of the minor must be taken and attached to their membership profile for identification purposes.

Age-Based Access Guidelines

12 – 13 Years Old

• General Access: Allowed only under direct supervision (see below).
• Cardio Equipment: Permitted under direct supervision.
• Weights/Strength Training: Permitted only if prescribed by a medical or exercise professional and under direct supervision.
• Group Fitness Classes: Not permitted.
• Supervision Requirement:
  • A minor requiring direct supervision may bring their parent or guardian as a free guest on a Membership.
  • All other guests must pay a Casual Visit Fee.

14 – 17 Years Old

• General Access: Permitted to access the gym and hold an individual membership, provided their parent/legal guardian has signed all required documentation.
• Cardio Equipment: Permitted.
• Weights/Strength Training: Permitted.
• Group Fitness Classes: Permitted.

All minors must adhere to Elements4Life’s gym etiquette and safety guidelines, and staff reserve the right to refuse entry or terminate access for any breaches of policy.

For any questions, please contact our team.

Certain E4L packages provide multiple services at different times during the weekly timetable. Unlimited gives you full access to these services at any time according to the timetable. You will have an Elements4Life professional coach helping you when you need and whenever you want.

E4L provides an easy, no-questions-asked process.

Please see our terms and conditions for full details in regard to cancellation fees and other charges if applicable.

With better service and a focus on your needs, we would hope your time at our training facility is both enjoyable and beneficial.

Please talk to us about specific goals, ambitions, and targets so we can ensure you are supported throughout the journey.

We are a team. We are a community.

Elements4Life has its own cancellation policy.

Please see a version of it below:

a) Once accepted by Elements4Life, a membership cannot be cancelled within the agreed membership agreement term, if any. However, Elements4Life, at its discretion, MAY allow the cancellation of the membership if the following applies:

a.i) By reason of lengthy or permanent illness or physical incapacity causing inability to engage in the activity available at Elements4Life, as verified by a medical practitioner, at the cost of the member.

b) In the event that Elements4Life agrees to grant membership cancellation, this is subject to payment of a $0.00 cancellation fee accompanied by written notice from the member, on the premise that all membership fees have been paid in full.

c) To cancel outside of the contractual period, 14 DAYS WRITTEN NOTICE is necessary, and any membership fees which become due within the 14-day period must also be paid.

d) Elements4Life does not refund payments made by the member, including membership fees; for any reason.

e) Memberships will not be cancelled if a member falls into arrears or has outstanding fees. Interest may; at the discretion of Elements4Life; accrue if membership arrears occur at the rate of 8%.

f) This membership cannot be cancelled by telephone, text or by contacting a social media page. Any request for cancellation by a member must be made in writing via email. All payment of arrears (including any accrued interest) and/or cancellation fees: of the like; must be paid to Elements4Life as instructed by Elements4Life.

Yes, we offer discounts on up-front commitments.

E4L is “Functional Team Training 2.0” supported by SmartTeam™ and a high performance qualified coaching team.

See our “Points of Difference” – HERE!!

See our “About Page” – HERE!!

See our “Workouts” – HERE!!

See our “Memberships” –HERE!!

See our “Social Media” – HERE!!

See our “Blog” ~ HERE!!

Yes, there are a few additional charges associated with your membership:

Bank Transaction Fee – $2 per week

• • Our billing provider charges a $2 processing fee for all direct debit transactions. This fee ensures seamless and secure payment processing.

Annual Membership Fee – $39.90 per year

1. • This annual administration fee guarantees that your membership payments remain locked at your initial rate, even if we increase prices for new members in the future.
   • This fee also contributes to continuous improvements, such as new equipment installations, club maintenance, regular machine servicing, and keeping our facilities in pristine condition.

Non-Sufficient Funds (NSF) Fee – $12 per failed payment

1. • If your bank account lacks sufficient funds when your direct debit is processed, a $12 fee will apply.
   • Direct debits occur every Thursday at 12:01 AM AEST.

One-Time Sign-Up Fee – $29

• • A one-time administration fee covering account setup, facility access, and technology integration.
  • This fee is payable upon joining and is non-refundable.

All fees are subject to our Terms & Conditions and cannot be waived or excluded.

Set-up and Pro-rata fees apply. We use a billing company called EziDebit. To enable your very first payment to be withdrawn, EziDebit must create a new account for you; this incurs a set-up fee, which is included in your $29 set-up charge (once off).

Your first payment will come out on sign-up; this will be inclusive of any joining fees and pro-rata costs.

Direct debits occur every Thursday at 12:01 AM AEST.

Your pro rata is the portion of your weekly membership fee, that covers the time from when you sign up, to your first direct debit date (Thursdays).

e.g. If you sign up 2 days before the weekly billing date, then your pro-rata payment would be 2/7 of your weekly membership fee.

You can read the full terms and conditions associated with our memberships here:

Membership Terms and Conditions

Elements4Life Membership Suspension Policy

Great news! You can now pause your membership for a limited time each year, depending on your membership commitment:

✅ Direct Debit Memberships: Up to 4 weeks of time-stop per year.
✅ Upfont Commitment Memberships: Up to 4 weeks of time-stop per year.

PLEASE NOTE: Unless otherwise agreed (customised arrangements), these conditions will apply. All additional weeks above the 4 annual provision will be charged at $8 per week. 

To activate a suspension, you must email to confirm your request.

For further details, please contact your Elements4Life team.

Casual Visit & Short-Term Access Options

Yes! We offer two flexible options for casual visits:

✅ Casual Visit Pass – $25 (24-Hour Access)

• Enjoy unlimited access to the gym for 24 hours.
• Includes Smart Training classes during that period.

✅ 7-Day Casual Pass

• Perfect for those needing a short-term gym solution.
• Includes gym floor access and group fitness classes specific to the casual pass type.
• Purchase your pass here: Casual Booking Link

For any questions, feel free to reach out to our team!

Personal Training at Elements4Life

Yes! We have certified Personal Trainers available at all Elements4Life locations to help you achieve your fitness goals.

📍 How to Book a Session:

• Speak with our team to find the right trainer for your needs.
• Schedule your one-on-one session at a time that suits you.

Whether you’re looking for personalised training, technique guidance, or extra motivation, our trainers are here to support you!